Sentinel Modules

Individual tools combined for custom solutions

The Sentinel Platform is a collection of communication and document management tools known as modules. You can deploy a single module, or combine them, to create a solution fully customised to meet your business needs and budget.

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Click on the icons below to find out more about each individual Sentinel Module

Mass Alerting & Two-Way Communication

Mass Alerting & 2-Way Communication

Send 1000s of alerts through multiple communication channels to any device in under 60 seconds and receive quick responses.

Chat Channels - Instant Messaging Groups

Chat Channels - Instant Messaging

Instantly connect teams in secure group chats to collaborate, share documents and make key decisions. All recorded and auditable.

Secure Instant Teleconferencing

Secure Instant Teleconferencing

Instantly create group calls and invite participants to connect, collaborate and make key decisions. With optional call recording for auditing.

Hotline - Automated Call Centre

Hotline - Automated Call Centre

Launch a fully automated call centre to answer calls, provide information updates, collect and manage inbound voicemails. Freeing your team for crisis repsonse.

Document Management and Distribution

Document Management & Distribution

Store and distribute key documents to the right people at the right time. Always accessible on any device with the option for offline availability.

Enterprise Branded App

Enterprise Branded App

Access Sentinel through a secure, self-contained, and fully branded app. With added features like offline access and mobile device management.

Sentinel Modules

Mass Alerting & Two-Way Communication

The Sentinel mass alerting module is designed to simplify and accelerate the process of sending emergency communications. Improving your crisis response efforts and ensuring the safety of individuals.

  • Send and deliver emergency alerts faster - create pre-prepared broadcasts with message templates and distribution groups. These can be triggered in under 60 seconds when set scenarios occur.
  • Easily scale your communications - send alerts to 10 or 10,000 individuals with a few quick clicks when creating broadcast distribution groups.
  • Check staff safety and focus response efforts - two-way communication lets you send notifications with quick response options to help identify those in danger, or in need of support.
  • Increase the visibility of your alerts - use multi-channel communications to simultaneously send alerts across email, SMS, programmable voice, in-app, and chat channels with only a few additional clicks.
  • Send mass alerts anytime, anywhere - create and send emergency alerts on the move with web-based access from your smartphone or tablet. App-based access is also available if you opt for an enterprise branded app.
  • Improve future emergency communications - tracking and reporting features allow you to analyse the effectiveness of your response efforts.

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Mass Alerting & Two-Way Communication
Mass Alerting & Two-Way Communication

Chat Channels - Instant Messaging Groups

Create a secure space for response teams to communicate and collaborate in crisis situations. Instant messaging groups speed up decision-making and improve the flow of information to accelerate your crisis response and resolution.

  • Improve communication and decision-making - create a purpose-built space for response teams to connect, report, debate and make key decisions in crisis situations.
  • Accelerate the flow of information - instant messaging offers a fast and intuitive way for teams to communicate and exchange vital information.
  • Improve collaboration in crisis situations - response teams can collaborate by sharing files, photos, and documents relevant to the crisis event.
  • Connect the right people and control access - simple-to-use admin functions make it easy to add and remove Chat Channel participants. Ensuring you connect the right people to respond in a crisis event.
  • Collaboration anytime, anywhere - response teams can access Chat Channels from any mobile device with iOS and Android available apps. Allowing remote working teams to connect anytime, anywhere across the globe.
  • Maintain full corporate oversight - Chat Channels is a self-contained platform giving you full visibility of all messages sent, files shared, and decisions made.
  • Secure sensitive crisis communications - Sentinel's single client setup delivers a self-contained communication channel used only by your employees. Ringfenced with cutting edge security to keep sensitive crisis communications private.

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Secure Instant Teleconferencing (SIT)

Instantly connect crisis teams on secure conference bridge calls to establish key facts and coordinate response efforts.

  • It's easy to create teleconferences for rapid response - pre-prepared groups let you instantly launch a teleconference in a few clicks. SIT creates the conference, calling all contacts on their preferred phone.
  • The always available communication channel - voice communication via SIT connects people worldwide via mobile, VOIP and traditional landlines. A disaster-resistant network often retains some landlines that do not rely on the internet or power.
  • Encrypted call records - call recordings and call logs are kept secure on your Sentinel servers.
  • Secure by default for peace of mind - teleconference invitations can’t be passed to others, giving you complete control over who joins the call.
  • Teams can easily join teleconferences with a click - no pins or numbers to remember. Participants receive either a call, or an invitation notification and click to join.
  • Access insights on decision-making and team working - calls can be recorded and instantly available upon completion. Analyse the effectiveness of your crisis response and decision-making process for learning and training.

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Secure Instant Teleconferencing (SIT)
Hotline - The Automated Call Centre

Hotline - The Automated Call Centre

Create a fully automated call centre during crisis events. Free your team to focus on incident response while improving the flow of information in crisis situations.

Hotline can answer calls, deliver crisis updates, collect and distribute voicemails.

  • Never miss a call in a crisis - Hotline's cloud-based call answering system can handle 1000s of simultaneous calls.
  • Control the narrative and prevent misinformation - Hotline lets you convert pre-approved information updates into voice messages. Create a single source of truth and provide the same information to everyone.
  • Create updates understood by all - our text-to-speech technology converts written updates into natural spoken voice updates chosen for universal understanding.
  • Automatically deliver future Hotline updates - callers can subscribe to individual Hotlines and automatically receive text alerts when a new update is made available.
  • Improve the flow of information in a crisis - Sentinel Hotline automates the process of collecting inbound information via voicemails. With a simple-to-use voicemail management system that can automate or manually redirect voicemails to the right response team.
  • Route inbound callers to the right destination - create a switchboard for multiple Hotlines without additional hardware. Deliver updates & collect voicemails by location, office, department, or product.
  • Save time and effort delivering multi-language updates - automatically translate your text updates into voice updates in 22 languages at the click of a button.
  • Improve future response efforts with reporting - all actions and communications are logged in real-time for post-event analysis. Review key decisions and review the effectiveness of Hotlines with key performance metrics.

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Document Management and Distribution

Sentinel lets you securely store and deliver critical documents to the right people at the right time. Ensuring vital information is always accessible anytime, anywhere, without the need for internet connectivity.

  • Deliver critical documents to the right people at the right time - create distribution groups to deliver business-critical documents to those that need them.
  • Ensure documents are always available - Sentinel offers mobile app access where documents can be downloaded for offline availability.
  • Provide access to critical documents anytime, anywhere - mobile device access ensures teams can access critical documents regardless of time or location.
  • Only provide the latest information - changes to digital documents are automatically downloaded to devices, so everyone only accesses the most up-to-date information.
  • Control access to key documents - create groups and control who has access to which documents. Ensuring teams are not distracted by, or privy to, information that is not meant for them.
  • Secure information-sensitive documents - two-factor authentication, 256-bit encryption and the AWS security infrastructure combine to ensure information in your documents remain secure.

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Document Management and Distribution
Enterprise Branded App

Enterprise Branded App

Access the full functionality of Sentinel through your very own branded app. While creating a trusted source in your business for communications and documentation in crisis vents.

  • Manage crisis situations anytime, anywhere on any device - access the full functionality of Sentinel tools from any smartphone device. Deploy your very own enterprise app compatible with Android and iOS.
  • Create a trusted source for crisis events - wrap Sentinel in your own branding and deliver a trusted platform for crisis communications and documentation.
  • Control access to the Sentinel platform - combine your enterprise app with a mobile device management system to control access to your platform. Two-factor authentication and identity access management combine to deliver increased protection.
  • Deliver offline access to critical documents - an enterprise app enables your team to download critical documents to their local device for offline access.
  • Create an additional communication channel - launching an enterprise app unlocks the ability to send push notifications and deliver emergency alert messages direct to mobile devices.

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