Hotline Case Study - Buro Happold


With offices and employees around the globe, Buro Happold needed a fast, effective and secure communications platform to keep staff informed. In steps Hotline...

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Buro Happold

British engineering giant Buro Happold provides engineering consultancy, design, planning and project management for buildings, infrastructure, and the environment.

Buro Happold operates worldwide working in 24 locations around the globe. The firm boasts 60 partners and over 1,900 employees.

Projects include:

  • Heathrow Airport terminals 3 & 4
  • Manchester Airport terminal 2
  • Northern Line Underground extension, London
  • The Riyadh Metro development
  • West Kowloon Station, Hong Kong
  • Times Square West, Port Authority Bus Terminal New York

The Problem

With projects and employees spread right across the world from London, New York, Beijing and points in between, the firm needed a secure and flexible method of keeping all their staff informed and updated, particularly in times of emergency. They chose Sentinel Hotline. Here’s why.


The solution

With so many stakeholders to keep informed Buro Happold found the scalability of Hotline a game-changer as it allows them to keep all their audiences supplied with the latest information without the risk of switchboards and comms staff being overwhelmed. To achieve this they set up a series of dedicated Hotline numbers that make text-to-voice messages available to all their stakeholders.

As a world-wide company, staff communicate in many different languages. Hotline has that covered. Using the latest AI powered technology, Hotline allows text-to-speech conversion in up to 22 different languages, saving time in recording and updating foreign language versions.

Hotline has a voicemail service for callers wanting to leave a message and message updates can appear as a news ticker on the company website.

Graham Walsh, Software and Systems Manager, said:

"We chose Sentinel because it is highly versatile but at the same time incredibly easy to use. In a dynamic business continuity situation, ease of use is vital, and Sentinel allows us to change Hotline and text notifications on-the-fly intuitively and keep our staff around the world informed and reassured in real time with support for numerous languages.

Set-up, onboarding and training are really simple, and the solution was able to slip-stream into our existing working practices seamlessly with no friction. The Sentinel support team are always on hand to answer any queries and provide assistance."

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