Typically, Hotline is used to reach an organisation’s audiences with updates and messages, but it also contains a sophisticated voicemail and message management system.
It allows incident controllers to listen to messages and prioritise their response before calling back. Voicemail can be monitored and updated remotely.
Sentinel Hotline can be up and running in minutes. The console allows you to activate up to 10 Hotlines and enable the voicemail and message management system.
You also get to set a security PIN for private Hotline updates, when you only want to reach specific audiences. Hotline numbers can be activated in advance of an incident enabling them to be sent to pre-agreed audiences.
The console displays the inbound call number and voicemails. Realtime stats show how many calls are generated as an incident progresses.
Because Hotline in hosted in the cloud this means that even if servers and telecoms go down, your Hotlines will still be available.
Hotline is perfect for reaching elderly or isolated people who may not have ready access to the internet or a smart phone.
Hotlines are set up using local numbers and charged at the standard rate keeping user call charges low. SMS and email alerts can only be sent to those people for whom you have contact details. Hotline allows you to reach a far wider audience.
Your Hotline messages can also be displayed as a news ticker on your website.