Sentinel FAQs

How long does the Sentinel platform take to setup?

Once sign up to the Sentinel platform is complete, you’ll gain web-based access to most of the platform's core functionality within 24 hours.

Sentinel is a Software-as-a-Service (SaaS) solution, meaning you won’t need to spend days assessing internal hardware systems, security and software installation.

Console access & core functionality - 24 hours

In the first 24 hours, we’ll create your own self-contained version of Sentinel. This will sit within Amazon Web Services cutting edge cloud platform.

Once deployment is complete, you’ll gain access to your administration credentials. At this point, depending on the tools you’ve signed up for, you’ll gain console access to your own dashboard. You’ll now have access to the following functionality:

  • User management - you’ll be able to add users, create groups, and grant access rights.
  • Mass alerting & 2-way communication - you can begin creating templates, uploading contacts, and creating distribution groups. You will also be able to send broadcasts, though communication channels will initially be limited to email and SMS messaging.
  • Live chat - access to Chat Channels will become available, so you can create and administer groups for instant messaging and document sharing.
  • Teleconferencing - you’ll be able to add users, create and administer instant teleconferences for voice conferencing via mobile and landline telephones.
  • Document management and distribution - you can begin uploading documents while controlling device and user accessibility.
  • Contact management - you can upload CSV files to create a back-up contact directory of employees, partners and customers.
  • Hotlines - you can create a cloud-based information hotline with text-to-speech technology to automate incident updates, and receive voicemails via our automated management platform.

Configuration of Sentinel for core functionality - 3 days

Once access to the core functionality of Sentinel is granted, it will typically take 2-3 days of effort for you to configure the platform to your personal needs.

Most of this time will be invested in uploading users and contacts, creating groups, building templates, and deciding access levels. Once complete, performing actions like mass alerting and sharing documentation becomes much quicker and easier.

A white-label mobile app version of Sentinel - 5 days

If you want to extend Sentinel functionality and console access to tablet and smartphones, a white-label mobile app can be created within 5 days. This will grant you the same level of functionality made available through web-based access.

If you wish to include bespoke functionality, such as mobile device management for app distribution, this is available at a cost and will require additional development time.

Training - available within 5 to 10 days

Sentinel is designed with simplicity and ease-of-use at its core. It’s possible to master use of the platform without training in a matter of days, depending on your technical proficiency.

If you desire training to make the most of the Sentinel platform, this can be delivered in a 3-5 hour session. Depending on availability this can be offered within the first 5-10 days following set up of the platform.

API integration - 5+ days

Sentinel also offers API integration to automate platform functionality including the management of users, contacts, groups, broadcasts and documents.

Depending on your requirements, we estimate anywhere upwards of 5 days to begin automating management of platform functionality. This timeframe factors in research, configuration, and testing of API integration prior to deployment.

Please be aware, access to the API requires a full Sentinel system, which is available via web access on a URL provided at the time of deployment.

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