Sentinel FAQs

How much does Sentinel cost?

There is no one answer to this question. The simplest - and arguably most vague - answer is, it depends.

It depends on how many tools you choose to use, your minute and message consumption of the communication tools, and whether you opt for additional bolt-on packages. To fully understand the flexible cost of Sentinel we need to dig a little deeper.

Each tool has a baseline subscription

First, you need to understand that Sentinel is a platform which consists of a suite of software tools. Depending on the needs of your business, you may require one or multiple tools (we also refer to them as modules) available through the platform.

Each individual tool is available through a Software as a Service (SaaS) delivery model. Sentinel software is hosted centrally, with access to each module licensed individually on a monthly subscription basis.

You don’t purchase a single downloadable version of the software, paying for updates and future versions. Instead, you connect to the software module through a web browser or mobile application. Always accessing the latest version, without the need to worry about updates.

So, the more tools you use, the higher your monthly baseline subscription cost.

Included, free of charge, is the ability to white label Sentinel. So you can customise the solution to reflect your individual brand.

Certain tools have associated usage costs

In addition to the baseline subscription cost, a number of the communication tools have usage costs depending on your resource consumption.

This includes either the number of messages sent or the number of minutes used within a set period. For which you are invoiced on a monthly basis with an itemised bill so all costs are clear.

To ensure you control your costs we can update you throughout the month on usage to avoid overspending.

Premium support packages

In addition to our baseline support, included free of charge, there are a number of premium support packages available.

Customisable to your needs, support packages can include 24/7 year-round support, rapid incident response, and a dedicated technical support manager. These packages are also available as a monthly subscription.

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