Sentinel Check-in provides a simple, speedy and secure full-service solution to collect details for the NHS test and trace program. Leaving you free to focus on what’s important, the customer.
We provide a hassle-free solution – no technology to setup, no staff training for a new system. We handle data security, GDPR compliance and all NHS tracing requests so you don’t have to.
Venues get a unique phone number and QR code printed on posters and cards - supplied by Sentinel. Nothing to install, just display the posters
It takes just 10 seconds for customers to register. Customer personal data is not accessible by staff.
Sentinel handles all NHS test and trace requests on your behalf. Data is encrypted, safe and compliant with GDPR.
The Sentinel Check-in process is quick and simple. Customers can register their details in under 10 seconds, so they’re in the door faster and buying drinks. Not left queuing outside to fill out a form.
As a fully managed service, Sentinel Check-in requires no training. Staff don’t handle any technology and have no access to customer data. You simply need to display the check-in posters provided by Sentinel and you’re good to go.
The NHS needs accurate data. Customers manually filling out forms can make mistakes or provide fake data. Sentinel Check-in records the customers number when they call the registration line - so data is verified and 100% accurate.
Misuse of customer data is a serious offence and can result in a large GDPR fine. Sentinel Check-in makes this risk zero. Customers can be sure their details are safely secured, not shared with third parties, or used for marketing purposes. We also handle erasure of data, one less thing for you to worry about.
Check-in via telephone is the most secure way to capture customer details, with data encrypted and stored securely in the Cloud. Hand-written cards can be stolen, wifi networks hacked to intercept customer data. Sentinel Check-in removes these vulnerabilities.
Upon registering, the customer recieves a text as proof of registration. Need to check a customer has registered? Simply ask to see the registration message on their phone.
We handle the hassle of NHS tracing requests, so you don’t have to. No scrambling around to locate customer data from a specific date, ensuring it’s accurate and in the right format before you eventually send it off.
Hackers are after your data, so we keep it encrypted on our servers. Most importantly, we are ISO 27001 certified, which is the gold standard for information security. We erase data in line with all the provisions of GDPR.
We use the telephone system not the internet for registration.
Every venue is provided with their own local phone number and QR code. The QR code can be used to dial the number, avoiding mistakes and helping people with poor vision.
Posters and postcards displaying the venue name, QR code and phone number can be delivered in 3 days. PDFs are supplied immediately as a self-printing option.
As soon as staff display the posters the system is live. Customers point their phone cameras at the QR code or call the number displayed.
The customer isn’t required to fill out any forms and gets a voice message thanking them for registering.
The customer also receives a confirmation SMS which can be used as proof of registration.
When NHS test-and-trace staff contact Sentinel, they are given the Sentinel tracing hotline and email to access the data and start tracing.
NHS test-and-trace requests are handled by Sentinel.