Customer experience

We are hugely proud of our customer satisfaction rating that is measured each month and is consistently running at between 98 and 100%. YUDU is defined by industry-leading customer service and world class technology.

YUDU doesn't outsource customer support, it's not part of our ethos. As a result, all our support staff are based in the UK or US and can call upon decades of experience and a diverse range of skillsets with an accredited track record for industry-leading customer service.

Our support platform, ZenDesk, has had a customer satisfaction rating of 98-100% since the adoption of the software, with clients routinely praising the work of our support technicians.

We’ve developed a systematic process of recording information so that whether you contact us by email, web support, or telephone, all of your communication is saved so that our support team know how to help you.

All of our services are backed by extensive documentation, our help.yudu.com guides provide illustrated step-by-step instructions and video guides for many features within the YUDU Publisher platform.