YUDU Sentinel

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YUDU Sentinel is a crisis communications platform that can help keep employees safe and ensure resilience during major incidents

Background:

Sentinel was developed from consultancy with businesses who had been victims of major crises.  World-leading security and business continuity consultants have helped shaped Sentinel so that a crisis can be managed from any location on any device - making cascading call lists redundant.

Ensuring your business is resilient to crises:

Business co­ntinuity & disaster recovery plans are meticulously written to ensure resilience. Sentinel allows you to have these instantly to hand on a mobile device during a crisis, ensuring that normal business practice can continue seamlessly.

What makes the Sentinel platform unique?

Unlike other crisis communications platforms, Sentinel was designed as a mobile-first application; harnessing the latest SMS, voice, in-app and e-mail technologies.

These form an integrated system with YUDU's world-class leading document management system.

Case Study: How Farrer & Co use Sentinel to ensure resilience

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Features and benefits

Broadcast SMS, e-mail, in-app and more

• A communication channel independent of social media noise, allowing messages to be delivered clearly and succinctly to relevant parties

• Responsive web portal that can be accessed from laptops, desktops, tablets and smartphones. Allowing you to manage a crisis from wherever you are and meet your Corporate Social Responsibility (CSR) duty of care to staff. 

Four main broadcasting types for multiple reduncancies: SMS, E-Mail, voice and In-App. 

 

User groups

• Organize relevant people within your database into specific broadcasting user groups, ensuring that the right type of message reaches the right kind of people in a flash.

• Publish documents for specific groups, ensuring they are not visible by others. 

• For example, make sure that you can broadcast directly to your IT department in the event of a major server outage, air-gapping other employees from the messages.

• Create these groups easily in the administrative dashboard. 

 

Dependable technical support

• YUDU support two delivery methods via app and browser to iOS, Android, Windows and Desktops.

• Dedicated Account Management, to help you stay up to date with new features, solutions and developments.  New releases happen each quarter, to keep you ahead of the game. 

• Technical support via Phone, Live Chat, e-mail and dedicated help site with video tutorials and guides.  Live webinars and in-house training also available upon request. 

Two-way communication

• Prompt staff to check-in their status at the click of a button and alert management if they are in danger. All individual data is displayed on a clear and live dashboard, instantly highlighting any areas of concern.

• Use the app's response functionality to ask questions of staff where they are in the event of a crisis to general questions about company policy outside of that. 

User Directory

• Provide all users, or certain users of the app with a complete directory of users within the app, to act as an address book directory or simply to use in the event of incidents. 

• Gives incident managers quick access to relevant contact details of anybody in a HR database during an unfolding crisis. 

Class-leading document management

• Provide an on-device library of all critical instructions, documentation and procedures, accessible without the need for an internet or phone connection.

• Assign particular user-groups access to particular documents, and gate their access to others. For example, ensure only your IT department has access to IT critical documentation.

• Convert documents to PhoneView, ensuring that relevant parties can read them easily even lengthy documentation easily when on a smartphone device. 

• Add compliance interactivity to documents, eg. buttons to ensure that the user has read the relevant document. 

 

A completely independent channel

• Security-rich Physical Infrastructure, Configuration, Architecture, Business Processes, and Operations.

• Based on core security practices, ISO 27001-27002, provide control structures for Physical Security, Emergency Planning, Investigations, Information Protection, Education and Risk Analysis.

• No single point of failure with fully redundant, in-sync filestores (for all uploaded/processed files), in addition to backups created nightly. 

• Sits indepedent of your traditional communication channels and social-media. Can operate even when these are down.